Is your order taking longer than you expected? Follow the steps with the question ''What to do if your order isn't delivered (on time)?''

If something actually seems wrong, please reach out as soon as possible. Your first step is to contact our customer service via service@succubus.com. Please always include your ordernumber starting with #100.

If we can't track the package either, we will start an investigation with our shipping company. This is the indication they give to start investigating:

- Lead-time in Europe We would like to inform you about the average lead-time. This can be different per country. Suppliers handle different SLA's to start an investigation. For an indicative overview, please see below:

Country Average Leadtime

NLD 5 working days

BEL 5 working days

GBR 5 working days

DEU 5 working days

FRA 10-14 working days

ESP 10-14 working days

- Lead-time outside of Europe It takes approx. 5 to 10 working days for the supplier to start an investigation. Inquiries for shipments outside of Europe can take up to 90 working days - please take this in account.

Our customer service team will always strive to get a prompt response and keep you updated as much as possible during the inquiry. If you have any new information about your package, please let us know aswell!

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